You can book online anytime or call 1-800-622-3011 (US) / 808-833-3000. Our Reservations Team is available Monday–Friday from 7:00 AM to 5:00 PM HST and weekends from 7:00 AM to 4:30 PM HST. We are closed on Christmas Day and close early at 1:00 PM on New Year’s Eve and Thanksgiving Day. When our office is closed, you can still book online. For assistance, email [email protected].
We offer land tours, one-day interisland tours, and helicopter tours across Oʻahu, Maui, Kauaʻi, and the Big Island. A valid photo ID is required for interisland flights.
We provide pickup from designated locations on Oahu in Waikīkī, Maui, Kauaʻi, and Hilo. If your hotel is not listed, we will assign the nearest available pickup location. Pickup times and locations vary by tour—please check your confirmation details. Call 808-833-3000 at least 24 hours in advance to confirm your pickup location and time.
No, all guests must take the provided group transportation. Per National Park Service regulations, guests cannot join the tour at Pearl Harbor, and late arrivals will not be accommodated.
Land tours can be canceled up to 48 hours before pickup for a full refund (Haleakalā Sunrise requires 72 hours’ notice). One Day and Helicopter Tours require at least 7 days’ notice due to airline and transportation policies.
Cancellations for medical emergencies or airline flight disruptions may qualify for an exception with written proof, such as a doctor’s note or an official airline cancellation notice. Refunds for weather-related disruptions or other unforeseen circumstances are not guaranteed.
If you booked through a travel agency or third-party website, you must contact them directly for cancellations or refunds.
Some locations we visit are closed on Christmas Day, Thanksgiving, and New Year’s Day. Please check our website to check tour availability on these dates.
You may get dropped off at a different hotel, however, we cannot accommodate luggage or provide airport transfers.
Yes, some tours have specific requirements:
Premium Tour – Ford Island Control Tower: This tour includes a visit to the Ford Island Control Tower at Pearl Harbor Aviation Museum. Children must be at least 42” tall; infants and toddlers are not permitted. The tour involves steep stairs and is not wheelchair accessible, though a lower observation deck is available for guests with mobility challenges.
Pearl Harbor: No bags are allowed; only small wallets or clutches measuring 1.5″ x 2.25″ x 5.5″ or smaller are permitted.
Interisland Tours: A valid photo ID is required. Each guest’s full name, date of birth, and gender must be provided at booking.
Haleakalā Sunrise: High altitude (up to 10,000 feet) may affect guests with heart or respiratory conditions, high blood pressure, or those who have gone scuba diving within the last 72 hours. Temperatures at the summit can drop below freezing, so warm clothing is recommended.
Oʻahu Circle Island Tour: If weather and water conditions permit, swimming is available at Waimea Valley. Guests should bring a swimsuit and towel if they wish to participate.
Best of Maui Tour: A valid photo ID is required for the Haliʻimaile Distillery. Guests under 21 must wait outside during tastings.
Helicopter Tours: Passengers over 240 pounds may be required to purchase an additional seat due to FAA regulations.
Yes. Gluten-free, vegan, and vegetarian meal options are available upon request where meals are included. Dietary restrictions must be noted at the time of booking.
Lava activity is unpredictable and changes daily. We do not guarantee lava sightings.
Tours are conducted in English. Haleakalā Sunrise Tours feature iPads with GPS-triggered narration in multiple languages, which must be requested at the time of booking.
We strive to accommodate all guests. ADA-accessible vehicles equipped with lifts are available for select tours; advance notice is required to ensure availability. If you or a member of your party has specific mobility needs, please notify our Reservations Department at 1-800-622-3011 or 808-833-3000 when booking so we can best assist you.
Luau Kalamaku on Kauaʻi is a highly recommended evening of Hawaiian culture, featuring hula, fire dancing, live music, and an authentic Hawaiian buffet.
