Frequently Asked Questions
This comprehensive resource provides quick answers to your questions. If you require additional information please email us or phone us at 888-206-4531 in the US, or 808-833-3000. The Reservations Department is available 6:00 am to 7:00 pm HST.
Quick Contact Information
|Toll free in the U.S. and local phone number||Facsimile number|
|Oahu Reservations||888-206-4531 or 808-833-3000||808-833-3473|
|Groups and Private Charters||888-909-2288 or 808-836-2288||808-834-1960|
|Big Island Office-Kona||808-329-8008||808-329-0985|
Can I reserve Hawaii tours by phone?
Our Reservations Department is ready to take your phone calls 6:00 am to 7:00 pm HST. They can be reached at 888-206-4531 or 808-833-3000. Tours reserved by phone do not receive the 10% internet discount.
How can I receive 10% discount?
All tours reserved with this website online receive 10% discount.
Where will I meet my tour?
On Oahu, we pick up passengers at major Waikiki hotels. Guests staying at the following hotels must meet the tour at the Sheraton Waikiki Porte Cochere:
Marc Royal Suites
Ohana Islander Waikiki
Royal Hawaiian Hotel
Trump International Hotel and Tower
Wyndham Vacation Resorts
On Neighbor Islands, we pick up passengers at most large hotels. We cannot pick up passengers in residential areas, National Parks or B&B's.
I have a group coming to Hawaii. Who should I contact to find information and make arrangements?
Please contact our Groups and Private Charters Specialists at 888-909-2288 or 808-836-2288. You may also email groups
Can I reserve this tour when I get to Hawaii?
It is recommended you pre-book to avoid disappointment as many of our tours and products are popular and can be sold out early. If you wish to wait and reserve when you arrive please phone our Reservations Department at 808-833-3000 if it is less than 72 hours prior to tour date.
What is the cancellation policy for reservations reserved at this website www.polyad.com?
Land Tours canceled with 24 or more hours notice are refunded in full less 10% processing fee. Land Tours canceled with less than 24 hours notice are fully charged. One Day Tours canceled with 48 or more hours notice are refunded in full less 10% processing fee. One Day Tours canceled with less than 48 hours notice are fully charged.
Do your Hawaii tours operate Christmas, Thanksgiving and other holidays?
Many of the places we stop while on tour are closed on Christmas (December 25), Thanksgiving (third Thursday in November) and New Year's Day (January 1). We would be happy to check a specific tour for you. Please contact Reservations at 888-206-4531 or 808-833-3000 to inquire.
Can I be dropped off at my hotel or in the city after my tour?
Generally we pick passengers up at major hotels or airports. We return our guests to place of pick up. We cannot accommodate luggage on tour. We cannot pick passengers up at the airport and return them to a hotel.
What languages are available for this tour?
Our tours are available in English only. Privately chartered vehicles have a choice of qualified guides that speak a variety of languages.
How far in advance can reserve tours?
You may reserve tours up to a year in advance.
I don't know what date I am traveling yet. Can I reserve a tour and leave it open dated?
Our system does not allow for tours to be reserved without a date or a place of pick up.
I have not received an email confirmation for the tours I reserved at www.polyad.com.
Some internet providers can mark general booking emails such as those sent from Polynesian Adventure Tours as "spam". Please check your spam folder for previous email replies. If you use Earthlink to reserve your tour, please enable us to send confirmation prior to making reservations.
When do I receive confirmation of my reservation?
You should receive confirmation of online reservations within two business days.
Do you offer shuttle service to and from the airport?
Yes we do! Click on the home page "Shuttles Services" button or choose your preferred island
What should I wear on tour?
Please wear comfortable attire and shoes. Many tours traverse uneven walking surfaces. Sturdy, closed-toe shoes are recommended. Bring a light sweater or jacket to Waimea Canyon (Kaua'i), Haleakala (Mau'i), Volcanoes National Park (Big Island) and any tour with air transportation.
What should I bring on my Hawaii tour?
You should bring items that you require to be comfortable. You should wear sunscreen and bring a camera. Please do not leave anything of value unattended on the bus.
What is the "no bags" policy at the Arizona Memorial?
The U.S. Department of the Interior has instituted security guidelines which prohibit any item that offers concealment from the Arizona Memorial. This includes purses, backpacks, fanny packs, etc. Stroller pockets must be emptied. A small camera is permitted.
You may check http://www.nps.gov/usar/planyourvisit/index.htm for full details.
Is lunch included in the price of the tour?
Except for the Deluxe Circle Island with Polynesian Cultural Center Tour, lunch is not included in the tour price. You are not required to purchase lunch and may bring your own snacks.
Will we see lava on the Volcano Adventure Tour?
We cannot predict weather or lava viewing conditions. This volcano tour features change daily. We do not guarantee the sighting of active lava flows. Surface lava may be present but may not be viewable due to environmental conditions or time constraints.
Do you have ADA compliant vehicles?
Yes, we do have buses with lifts. Please phone our Reservations Department at 888-206-4531 or 808-833-3000 to check availability.
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